Your Customers Don’t Care about Strategy
The word “business” is always associated with various strategy terms and definitions. For each management process, whether it’s done at a pre-stage startup or a high-end corporate, executives tend to believe in the importance of having a well-defined structure. For example, strategic planning is always concerned with growth and internal structure. Founders work hard on executing an eye-catching strategy to attract investors. Consultants and business owners are arguing over terms and processes that makes little sense except for them. It looks like the business arena is mainly concerned with internal operations while not paying much attention to what makes up the most important part of the outer world: customers.
Strategy is important and it came here to stay: one cannot radically iterate something was in place for hundreds of years. However, the fast-paced market seems to be indifferent